These organisations have made significant strides in advancing accessibility for all visitors to both establishments. They have instituted various measures to enhance the experience for individuals with diverse needs.
Sensory Bags: They are proud to offer sensory bags designed to cater to individuals with Autism. The bags contain essential items such as fidget toys and ear defenders, both tailored to assist those who may experience challenges related to sensory sensitivity and loud noises
Visual Stories: In an effort to make sure all visitors feel comfortable and prepared, they have designed a visual story. This allows individuals to familiarise themselves with the venue prior to their visit, particularly helpful for those who may experience anxiety or dementia.
Quiet Mornings: They understand that a serene and accommodating environment is crucial for certain individuals. To that end, they host “Quiet Mornings” during which, for one hour prior to regular opening, they turn off the music and brighten the lights to provide a peaceful atmosphere
Wheelchair Accessibility: The ground floor is fully wheelchair accessible ensuring everyone can enjoy their offerings without impediments; also offering a complimentary hot drink. Additionally, they extend a warm welcome to guide and assistance dogs at their locations.
Inclusive staff training: Staff undergo inclusive training, including “Welcoming All” teaching them the necessary skills to ensure every visitor feels valued and accommodated. They further receive “Dementia Friendly” training to better assist those with related needs.
